The Manager, Owner Success plays a critical leadership role in the delivery of [Company]’s aircraft management experience. This is a high-visibility, cross-functional position focused on ensuring the satisfaction, retention, and long-term success of our managed aircraft owners.
Acting as both a strategic partner and operational lead, the Manager owns the full lifecycle of the owner relationship—from onboarding and service coordination to financial oversight and trust-building. You will lead owner-facing efforts with precision, emotional intelligence, and a business development mindset.
Owner Relationship Leadership
Serve as the primary relationship manager for assigned aircraft owners and their representatives.
Develop trust-based, long-term relationships that drive retention, referrals, and potential fleet growth.
Lead regular briefings and reporting touchpoints to provide operational transparency and strategic insight.
Act as executive-level support for sensitive, urgent, or high-impact owner situations.
Cross-Functional Coordination
Liaise with Flight Support, Maintenance, Crewing, and Finance to ensure seamless execution of owner requirements.
Lead resolution efforts for cross-departmental issues, escalating as needed with clarity and authority.
Oversee new aircraft onboarding projects, ensuring a smooth transition from sales to operations.
Create owner experience standards and service protocols in collaboration with leadership.
Operational and Financial Oversight
Monitor aircraft performance metrics and deliver customized monthly and quarterly reports to owners.
Partner with Accounting to review invoices, track cost-per-hour data, and validate contract adherence.
Conduct financial reviews with owners and identify opportunities for operational efficiency or upsell.
Process & Program Development
Drive initiatives that elevate the owner journey, including digital reporting tools, concierge services, or service enhancements.
Implement scalable systems and SOPs to manage owner needs, fleet consistency, and internal accountability.
Participate in strategic planning for Owner Services, including annual reviews, retention strategy, and process innovation.
Bachelor's Degree or equivalent work experience.
6+ years in business aviation, aircraft management, luxury client services, or operations.
Proven success in managing HNW clients, executive stakeholders, or complex service environments.
Strong financial and operational literacy (e.g., interpreting P&Ls, cost analysis, aircraft budgets).
Excellent leadership, communication, and negotiation skills.
High EQ, attention to detail, and professional discretion.
Familiarity with JetInsight or equivalent flight ops software preferred.
[Company] is an incredible place to work, and we invest a significant amount of time and energy into creating and maintaining a world-class company culture. The specific benefits/perks we offer are continually evolving but currently include:
Fully paid for Health Insurance coverage for you and your family
Generous personal development and employee assistance programs
5% matching 401k/Roth
Top-of-the-line equipment (Microsoft, Dell, Lenovo, etc.)
Cell phone allowance
Flexible leadership team
Travel insurance
Pet insurance
Competitive salary
Lucrative commission structure
Company Culture:
[Company] Private Jets is driven to be the best in our industry – to change our industry by creating an environment where our team members can be their absolute best individually and collectively. We've built a culture based on core values like Drive, Own It, Respect, and Discipline. [Company] fosters an environment of safety-first flight operations and service-first client relations. We believe our people are our greatest asset, and we encourage contribution and collaboration.