Regional Manager North America for Ground Operations
The Regional Manager North America for Ground Operations will be responsible for coordination and oversight of Atlas activity in the Region. Providing guidance to the company with regards to new and existing regulatory issues as well as maintaining safe, compliant, and timely operations. This individual will coordinate closely with our local regional staff, and regulatory agencies to foster a beneficial long-term relationship and ensure compliance. Serve the company by providing direction and leadership to the station personnel in the region to meet the corporate objectives and metrics. Monitor and communicate with all stations in the region to ensure all customers, vendors, ground handlers, and company personnel meet or exceed all company policies or procedures. To lead on and support Ground Operations in executing the corporate strategy and various initiatives relating to station operations and ground services. To drive operational excellence and service delivery by partnering with regional stakeholders to provide clarity, guidance and support on the set performance targets and established matrix. To serve as an extension of HDQ in the region and in support of the departmental and corporate strategy. This role has a responsibility to contribute to the company’s safety policy and vision. The role oversees the station operations in the region related to both cargo and passenger operations.
Responsibilities
Safety and Regulatory Compliance
Be accountable for the performance of the region related to safety and security
Conform to the required safety and security standards, meet all company, local, international aviation, authority and legal requirements
Oversee all safety issues in the region relating to station operations, specifically but not limited to handling of dangerous goods, ground operations, including aircraft ramp and warehouse activities, and those activities in support of our flight operations
Partner with the Station Manager to oversee each station’s Emergency Response Plan (SERP)
Champion the focus on operational safety and security across the various types of operations
Serve as a liaison with the local Civil Aviation Authority and represent the company’s interests
Ensure stations are performing at the highest level and meeting the corporate audit requirements
Ensure all station activities around the operation consistently run smoothly and effectively
Skills
4 year college degree or equivalent relevant experience required
Experience in all group aircraft types and cargo operations.
Experienced and knowledgeable in all phases of airport operations including Passenger, ACMI, Scheduled Service and Charter operations, commercial and military.
Experience and knowledge with Customs transmissions, EDI messaging and functionality.
Minimum 8 years of extensive airline operational experience serving in a regional capacity or large volume operation
Minimum of 5 years of management experience
Able to perform all aspects of Ground and Cargo Operations including Loadmaster, handling hazardous materials, de-icing, fueling, catering, security, etc.
Ability to organize and perform multiple assignments in a high stress environment.
Ability to interact, communicate and maintain customer relationships.
Skilled problem solver with leadership qualities.
Excellent communication and decision making skills.
College degree preferred or equivalent experience.
Strong administrative and computer skills, must demonstrate proficiency in Microsoft Office programs (Word, Excel, PowerPoint)and internal software.
Strong written communication skills.
Must be able to travel
Ability to organize and perform multiple assignments in a high stress environment.
Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management.
Proven ability to lead and manage the activities of a diverse and large work force.
Skilled problem solver with superior leadership qualities.
Possess excellent communication, management, and decision-making skills.
People Development and Performance Management
Lead, support and encourage own team to achieve success
Build a strong and motivated team, ensuring the right organizational structure and the right people are in place to foster positive team spirit and facilitate teamwork
Supervise and mentor direct reports, encouraging effective collaboration
Demonstrate leadership and lead by example in accordance with our core values
Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
Maintain active and ongoing dialogue in relation to employee goals and individual performance
Actively engage with employees to enhance communication and their understanding of department goals
Enhance the employee experience in line with the role level and the internal brand promise
Provides leadership, mentoring and development of career paths for key management personnel and makes recommendations to the Senior Director of Station Operations.
Establish effective controls and procedures to drive individual accountability at the station manager level.