Reporting to the Flight Attendant Manager, the Assistant Flight Attendant Manager is responsible for ensuring the professional standards of the cabin crews, which include: managing, leading, coaching and development of flight attendants, as well as any other duties assigned by the Flight Attendant Manager. In addition, help facilitate the delivery of training programs in accordance with regulatory requirements. In the absence of the Flight Attendant Manager, provide supervision and daily management to ensure operational integrity and to resolve issues that may arise on a day-to-day basis.

Personal Characteristics

• Must have a thorough understanding of the Flight Attendant position and Canadian Aviation Regulations

• Highly flexible, with the ability to respond quickly in a dynamic environment

• Confident, approachable and steady under pressure.

• Balances authority with empathy

• Practices fairness and active listening

• Takes initiative without waiting for direction

• Professional and respectful, with a positive work attitude

• Timely with a high level of commitment to on-time performance is essential

• Motivated with the ability to work independently and as part of a team

• Effective verbal and written communication skills

• High level of respect, understanding and regard for First Nations communities

• Customer Service-oriented with a commitment to exceptional service

• Able to think critically and act logically to evaluate situations and provide sound judgment

• Able to build and maintain lasting relationships with all departments, business partners and customers

• Strong leadership and supervisory skills

• Superior time management skills, multitasking skills and the ability to prioritize tasks

• High level of integrity, confidentiality and accountability

• Strong problem solving and analytical skills

• Able to effectively train and develop personnel within their department

• Willing to take initiative to make personal and organizational improvements

Key Responsibilities and Accountabilities

• Provide management and leadership support for the day-to-day operation of the Flight Attendant department

• Lead by example to help ensure the professional standards of the cabin crews

• Assume all responsibilities of the Flight Attendant Manager, in his/her absence

• Responsible for the professional standards of the cabin crews under his/her authority and in particular demonstrate safety procedures and ensure that the highest level of safety standards is exhibited onboard the aircraft

• Learn the working contents of the Flight Attendant Manual, [Company]’s Company Operations Manual, Air Operator Certificate and Operating Specifications as necessary for the performance of the assigned duties

• Assist with providing Flight Attendant Training in accordance with the approved training program

• Support OTP by resolving operational issues effectively

• Assist with developing/amending Flight Attendant Training Manual (FATM) initial and annual programs

• Responsible for ordering commissary for each base

• Responsible for Inflight Supplies (IFS) screening

• Responsible for SMS actions assigned to them

• Support Flight Attendance Manager where necessary or instructed

• Responsible for performance management of flight attendants

• Promote a strong safety culture among flight attendants

• Assist in maintaining training records and ensure that employees remain qualified

• Action and distribute accident, incident and other occurrence reports

• Process and action any cabin crew reports

• Supervise flight attendants

• Act as a flight attendant when operationally required

• Assist and step in for department as required

• Perform additional duties as assigned

Minimum Required Education and Experience

• Grade 12 diploma

• Demonstrate knowledge to the company with respect to the content of the Canadian Aviation Regulations/Standards, Aeronautics Act, Company Operations Manual, Air Operating Certificate/Operating Specifications

• One year experience as a Perimeter Flight Attendant, or successfully qualify as a Perimeter Flight Attendant and possess a minimum of one year experience as a flight attendant

• Two years of previous supervisory/management experience

• Two years of previous instructing experience

• Previous union experience

• Strong compliance history (Standard Operating Procedures – SOP)

• Previous experience with Aviation Management Software considered an asset

• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations (e.g. RAIC)

• Must hold a current valid passport

• Indigenous and Cultural Awareness Training considered an asset

Working Conditions

• Physically able to perform all listed job duties

• Travel by aircraft and other means as required by role

• Perform administrative office duties as needed in support of operational requirements

• Manual dexterity required to use desktop computer and telephone

• Able to work a flexible schedule and to travel for extended periods

• Able to attend and conduct presentations

• Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions

• Able to lift and carry up to 50 lbs