General Manager - Airport Operations

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Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job Summary:
We’re looking for a results-driven leader to oversee United Airlines’ operations at Lihue Airport (LIH) on the beautiful island of Kauaʻi. This role is responsible for the day-to-day operational, financial, and personnel performance of the station—ensuring safe, reliable, and customer-focused service while leading a high-performing team. The ideal candidate will bring strong leadership, operational expertise, and a passion for delivering the United experience across every aspect of station performance.

Key Responsibilities:

Responsible for day to day operational, financial and personnel performance of assigned domestic outstation
Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities
Monitors performance against plans and initiates corrective actions to improve results
Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals
Participates as team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilities
Coordinates and provides functional guidance and supervision of contracted ground handling agents
Represents airport activities to federal, state, and city agencies as well as the FAA
Responsible for day-to-day operational performance of assigned domestic outstation
Maintains a safe, clean and reliable operation
Lead a positive employee relations work environment and collaborative relationships with applicable labor groups
Lead station activities to ensure outstanding customer service, which includes, mainline, express and partner airlines
Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
Responsible for compliance with Stations controls and Internal Audit standards
Leads station budget, staffing forecasts and resource requirements
Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP) / internal divisions
Leads vendor service contracts as required

Qualifications

What’s needed to succeed (Minimum Qualifications):

High school diploma or equivalent
Minimum of 5 years of relevant leadership experience in Airport Operations/Services environment or equivalent work experience
Knowledge of airport operations and related technology
Ability to work in a dynamic, fast paced operational environment
Knowledge of station controls and Internal Audit standards
Analytical thinking, goal-directed leadership and service-oriented performance
Knowledge of operational corporate policies and procedures
Strong communication and interpersonal skills
Demonstrated ability to develop and motivate personnel
Strong problem-solving skills and drive for excellence
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situations
Must live in the vicinity of the airport
Travel required as needed
Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
Must be eligible to acquire and maintain credentials vital for the position
Successful completion of interview required to meet job qualification

What will help you propel from the pack (Preferred Qualifications):

Bachelor’s degree or related experience
Customer Service and/or Ramp experience
Hub and Line experience
Knowledge of Union Contract

The base pay range for this role is $99,750.00 to $129,924.00.