Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Manager of Flight Attendant Experience serves as the division’s subject matter expert on the flight attendant experience at Alaska Airlines. As a people leader, this role sets strategic direction and prioritizes the work of a professional team focused on enhancing employee engagement and culture. The Manager oversees the development of key materials, including presentations, executive communications, reports, and divisional dashboards, while collaborating closely with Corporate Communications on both internal and external messaging. In partnership with the Enterprise Engagement Team, the Manager gathers actionable insights, feedback, and ideas from flight attendants and leads the planning and execution of initiatives that drive an exceptional employee experience across the Inflight division.

Key Duties

Responsible for planning and implementing initiatives focused on improving the flight attendant experience
Lead and develop a high-performing team to identify and drive continuous improvement opportunities, including conducting root cause analysis, developing solutions to complex or ambiguous issues, and ensuring regular feedback loops with flight attendants.
Make strategic decisions and provide guidance on employee activities and events for flight attendants & management (across all domiciles).
Facilitate cross-functional collaboration with the Enterprise Engagement Team, and Corporate Communications Team and other stakeholders to ensure alignment and integration of company-wide and divisional engagement & recognition strategies.
Oversee the flight attendant pain point process, delegating ownership where appropriate and ensuring effective collaboration with stakeholders to resolve issues and communicate actions taken to frontline crew members.
Manage team performance and development, providing regular coaching, performance feedback, and stretch opportunities to build skills, grow capacity, and support career progression within the team.
Develop and oversee the implementation of recognition programs within the division.
Serve as a voice for the Inflight division, representing the unique perspectives of flight attendants in enterprise-wide and HR-driven recognition initiatives.
Model and reinforce a positive team culture through action, presence, and reinforcement of behaviors.
Drive the collection of and synthesis of flight attendant specific feedback on various topics: onboard service, policy & procedure, scheduling, etc. leveraging surveys, focus groups, and direct engagement to inform leadership decisions.

Job-Specific Experience, Education & Skills

Required

5 years of experience in project management, event planning, airline operations, or a related area
2 years of leadership experience
Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree
Experience in successful completion of complex, cross-functional projects
Ability to clearly communicate with senior leadership and large audiences
Strong project management skills and attention to detail
Proficient problem solving, strategic thinking and organizational skills
Strong interpersonal skills and a team approach to initiatives
Ability to work collaboratively in a team environment
Proficient in Microsoft office tools (Excel, PowerPoint, Access, Word, and Outlook)
Ability to travel up to 25% of the time to support employee experience related activities
High school diploma or equivalent
Minimum age of 18
Must be authorized to work in the U.S

Preferred

Experience in aviation, as a flight attendant, and or inflight management

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable

Salary Range

$117,850 - $176,800 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Free stand-by travel privileges on Alaska Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 7/9/2025