The Manager of Charter Sales manages the revenue engine of a busy Part 135 operation. The right candidate for the job is driven, energetic, competitive, and able to adapt quickly in a fast-paced and extremely detail-focused environment.
DUTIES AND RESPONSIBILITIES
• Recruit, select, onboard, and train new sales personnel.
• Mentor, support, discipline, and terminate personnel as warranted.
• Work according to company culture and values, adhering to and enforcing all company policies, processes, and procedures.
• Collaborate with senior management on policy or procedure updates and revisions as warranted.
• Monitor competition, economic indicators, and industry trends.
• Analyze sales data and develop plans to address performance gaps.
• Collaborate with marketing and the executive team to develop lead generation plans.
• Work with senior management to set revenue and sales goals.
• Maintain a deep understanding of customer needs and monitor their preferences.
• Continually update and maintain an accurate customer preference database.
• Maintain strong relationships with the existing customer base.
• Engage and motivate the sales team to increase performance.
• Ensure the sales and ops teams work as a positive unit and share their best practices.
• Resolve escalated customer issues and customer complaints regarding sales and service.
• Provide expertise when adjusting pricing and discounting rates.
• Provide advanced negotiation expertise.
• Ensure the sales and operations team work cross-functionally with other departments.
• Ensure compliance with all Federal Aviation Regulations and Company approved manuals.
• Have a thorough understanding of aircraft performance and direct operating costs.
• Have a thorough understanding of worldwide flight planning.
• Ensure efficient aircraft and crew utilization to achieve the highest profit margin on each flight.
• Demonstrate leadership that embodies the spirit of teamwork between all departments and management.