The Manager of Charter Sales manages the revenue engine of a busy Part 135 operation. The right candidate for the job is driven, energetic, competitive, and able to adapt quickly in a fast-paced and extremely detail-focused environment.

DUTIES AND RESPONSIBILITIES

• Recruit, select, onboard, and train new sales personnel.

• Mentor, support, discipline, and terminate personnel as warranted.

• Work according to company culture and values, adhering to and enforcing all company policies, processes, and procedures.

• Collaborate with senior management on policy or procedure updates and revisions as warranted.

• Monitor competition, economic indicators, and industry trends.

• Analyze sales data and develop plans to address performance gaps.

• Collaborate with marketing and the executive team to develop lead generation plans.

• Work with senior management to set revenue and sales goals.

• Maintain a deep understanding of customer needs and monitor their preferences.

• Continually update and maintain an accurate customer preference database.

• Maintain strong relationships with the existing customer base.

• Engage and motivate the sales team to increase performance.

• Ensure the sales and ops teams work as a positive unit and share their best practices.

• Resolve escalated customer issues and customer complaints regarding sales and service.

• Provide expertise when adjusting pricing and discounting rates.

• Provide advanced negotiation expertise.

• Ensure the sales and operations team work cross-functionally with other departments.

• Ensure compliance with all Federal Aviation Regulations and Company approved manuals.

• Have a thorough understanding of aircraft performance and direct operating costs.

• Have a thorough understanding of worldwide flight planning.

• Ensure efficient aircraft and crew utilization to achieve the highest profit margin on each flight.

• Demonstrate leadership that embodies the spirit of teamwork between all departments and management.