Bedford, MA

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Are you ready to join our dynamic team? We are actively seeking qualified candidates for an exciting opportunity at our cutting-edge facility in Bedford, MA. To be a part of this incredible opportunity, candidates must be within a 2-hour commute from our location. If you thrive in a fast-paced environment and have the skills we're looking for, we invite you to apply for this thrilling position. Take the first step towards an exciting career with us by submitting your application today!

We are hiring a Manager, Passenger Services to lead Liberty’s team of flight attendants. This role will be responsible for all aspects of flight attendant training, development and performance, with an emphasis on safety, technical and service standards. As a member of the Aviation leadership team, this role will collaborate closely with the flight operations, maintenance and flight support functions to ensure alignment in pursuit of the department’s goals of prioritizing safety, providing superior service and enhancing operational excellence.

In order to maintain a high degree of operational and systems knowledge, to understand passenger needs and to support their team, the Manager, Passenger Services will supplement the schedule as an active Flight Attendant.

The Manager, Passenger Services Shall Be Responsible For

Developing, implementing and monitoring flight attendant training and performance safety and technical standards in coordination with the Director of Aviation. Ensuring that standards and procedures comply with regulatory and manufacturer guidance.
Establishing service standards in coordination with the Director of Aviation and ensuring they are aligned with both industry best practices and company guidelines.
Partnering with the Chief Pilot to foster the strong sense of teamwork that exists between the pilot and flight attendant teams and ensuring that operational procedures are well understood across both groups.
Developing and collaborating on operational documentation, including the portions of the General Operations Manual that relate to the flight attendant team. Communicating pertinent changes and revisions to affected personnel.
Ensuring that all flight attendants have the knowledge of aircraft systems, equipment, and operating limitations necessary for the safe conduct of flight operations on each aircraft to which they will be assigned duty.
Identifying and maintaining relationships with vendors who support operations that are specific to the flight attendant team. Periodically reviewing vendor support for effectiveness and cost in coordination with the Corporate Aviation leadership team.
Overseeing aircraft stock and service item inventories and aircraft catering practices, ensuring they meet service and cost guidelines.
Overseeing the hangar stock/prep room and coordinating the coffee/beverage service at the facility.
Fosters an atmosphere of trust, support and respect by modeling behavior that embodies Liberty Mutual’s Identity and Values.

Qualifications

Minimum 5 years of experience as a flight attendant, with a preference for business aviation operations conducted globally in large cabin aircraft under Part 91, 91K or 135
Prior experience leading and developing a team preferred
Strong organizational, verbal and written communication skills
Valid U.S. passport with the ability to travel worldwide without restrictions
Valid driver’s license
Ability to lift/move heavy objects (e.g., life raft)
College degree, or equivalent experience

About Us

**This position may have in-office requirements depending on candidate location.**