As the Integrated Operations Centre (IOC), you will be the point of operational ownership for all business jet trip requests, planning, coordinating, executing, and overseeing each mission to ensure a smooth, discreet, and high-standard services for both internal stakeholders and external clients.
Key Accountabilities:
Be the first point of contact for the Integrated Operations Centre (IOC) for Metrojet Flight Operations services.
Manage all client communications, including enquiries, new trip requests, and itinerary changes, delivering timely, consultative, and personalized solutions.
Coordinate crew assignments with Lead Captains (LC) and support crewing changes with Flight Operations Management when required.
Monitor crew compliance and readiness, including FDP/FTL limits, rest and days off, qualifications, training, licenses, and landing recency.
Enter and maintain accurate trip details in the flight scheduling system to ensure timely distribution to all relevant parties.
Liaise with vendors to obtain operational requirements and constraints for destination/alternate airports, FIRs, and air routes
Job Specifications
Education:
Minimum of 3 years of aviation experience with bachelor’s degree in aviation, hospitality or related field
Experience:
Holder of FAA dispatcher certificate is an advantage
Proficiency in managing charter flights is an advantage
Proficiency in flight scheduling system, FOS is preferred
A thorough knowledge of Flight Time Limitations (FTLs)
Experience of managing high-volume of plan/ schedule and ability to work shift
Specific Competencies, Skills and Knowledge:
Detailed minded, meticulous, proactive, strong problem-solving skills
Able to make decision, work independently and highly motivated
Strong client servicing and communication skills, both in English and Chinese
Proficiency in MS Office