At [Company], we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at [Company] means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
We currently have an immediate opening for a Field Service Representative, based in Lisbon, Portugal, reporting to the Manager, Fleet Operators and Service Program Management. To further [Company]'s commitment to providing its clients with an amazing customer experience, we are actively seeking a highly motivated professional to enhance our technical Field Service department.
The successful candidate will be located in Lisbon, Portugal on a full time basis.
In your role, you will:
Provide aircraft troubleshooting guidance when aircraft grounded, in maintenance or experiencing technical issues.
Provide on-site guidance to our customers and facilitate the integration of [Company] Business aircraft into the customer's operation in a safe, efficient and economic manner.
Provide information and informal training on technical, operational, and logistical matters related to the aircraft's operation and maintenance to the customer.
Set priorities and effectively escalate technical and/or aircraft operational concerns within the Customer's organization and [Company].
Update [Company]’s management of customer's key aircraft operational and maintenance concerns / issues.
Identify areas of the customer’s operation or procedures suitable for improvement as related to the operation of [Company] Business aircraft.
Influence customers to take action(s) recommended by [Company] to improve performance / satisfaction with our products.
Interface with the customer's organization at all levels. Be required to work with the Operator to help comply with local regulatory authorities.
Provide reports in accordance with established requirements and schedule.
Be required to lead and/or support Business Aircraft field teams as they carry out modification retrofits, product improvement installations, and damage repairs at the customers' facility or service centers.
Understand and be able to effectively utilize [Company]'s internal (customer support / in-service related) processes.
Represent Field Services on defined Customer Teams.
Build effective working partnerships across functional departments and key influencers within [Company] to enhance the customer experience.
Identify and escalate operator’s fleet repetitive issue with [Company] Technical Services for consideration in product improvements.
Be willing to travel to Service Facilities in order to oversee progress of any extensive troubleshooting or upon operator request.
Share AW, SBs, and any other relevant documentation published by [Company] with operator to highlight operational improvements as well as clarify their intent.
Partake in customer meetings for fleet reliability reviews and other fleet operations reviews, as technical advisor.
You have at least 5 years of aviation maintenance experience.
You have at least 2 years of experience with [Company] product (Challenger and/or Global aircraft).
You have strong aircraft troubleshooting skills.
You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications.
You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies.
You have business writing skills necessary to create various reports and correspondence.
You have the ability to travel occasionally as business needs require.
You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred.
You are self-driven and have a problem-solver attitude.
Now that you can see yourself in this role, apply and join the [Company] Team!
Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
[Company] is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job Field Service Representative - Lisbon, Portugal