Tasks And Responsibilities

Ensures the Safe Operation of Flight:

Ensures crewing and trip assignments are compliant with company and regulatory requirements.
Completes flight planning, performance and weight and balance tasks for each assignment, as required.
Utilizes Threats, Plans and Considerations (TPC) briefing methodology to lead required briefings and mitigate operational risks.
Complies with company Standard Operating Procedures (SOPs) and coordinates with company personnel as required. Acts as the Grounds Security and In-Flight Security Coordinator as defined by company policy.
Completes all aircraft pre-flight tasks, including the maintenance status of the aircraft, to ensure the aircraft is mission capable. Records all aircraft discrepancies in accordance with company SOPs.
Ensures all aircraft ground servicing items (e.g., fueling, oil, oxygen) are monitored and accomplished in accordance with SOPs.
Completes passenger briefings in accordance with company policy and regulation. Delivers the highest level of customer service and meet any special needs of passengers (e.g., physically challenged).
Utilizes Crew Resource Management (CRM) and Threat and Error Management (TEM) to communicate with crew and support personnel clearly and in a timely manner during normal, abnormal, and emergency operations.

Delivers an Exceptional Service Experience:

Provides quality service to passengers while identifying opportunities to enhance the inflight service experience. Regularly investigates and resolves service deviations.
Collaborates with fellow crew members and SE1 internal partners to provide consistent service experience to passengers. Resolves conflict and challenges in an acceptable manner.

Maintains Proficiency and Compliance:

Maintains regulatory and company-required training and recency of experience.
Complies with company SMS program and reports safety or non-compliance concerns through the appropriate channels.

Knowledge, Skills, Abilities And Other (KSAOs)