Summary:
The Flight Services Specialist role is comprised of a combination of responsibilities from Fleet Management. This role’s schedule will be on the overnight hours or a swing shift starting in the early morning hours (4:00 PM to 2:30 AM, responsible for phone calls between 2:30 AM and 4:30 AM). Responsibilities include being the main point of contact on their shift for Pilot, Vendor and Client communications ensuring an efficient and safe operation for all flights (on and off [Company] Fleet) and escalating to appropriate team(s) when necessary.
Duties & Responsibilities:
Serve as overnight liaison for flight crews and all other departments for flight assignments, flight planning, and flight following.
Monitor aircraft in-flight (flight following emails, calls, weather, in-flight diversions, emergencies) and establish contact with appropriate parties in the event of unscheduled events or itinerary changes.
Perform flight log entry and verification and record keeping including fuel expense reporting.
Review any new bookings and changes to current flights assessing all operational aspects to include but not limited to runway/airport conditions, NOTAMS, curfews, facility amenities, any reservation requirements.
Work with appropriate department(s) on flight releases and distribute crew briefings and trip sheets.
Book Pilot Airlines needed to/from Training events and Crew Swaps.
Review any necessary reports (fuel reports, endurance reports, seven-day NOTAM outlook, etc.) and flag any potential issues/questions to appropriate team(s).
Manage daily ops review process and follow-up on any open items or communicate changes that could affect the next day’s trips.
Assist in recovering any Member/Charter/Owner mechanical issues or pop-up/ASAP flights in a timely manner with efficiency and effectiveness.
Serve as overnight point of contact for wholesale charter flights, including any quote requests, changes to current trips, and any other communication/action needed.
Update any off-fleet vendors with any changes to currently booked flights and serve as main point of contact during shift.
Work on other duties, including, but not limited to, searching for hard quote options for clients and assisting with any invoicing of wholesale charter flights and/or outsourced member flights.
Interact directly with Members and Owners via telephone, fax, text, email, or in person; understanding when to escalate as needed.
Communicate flight itineraries and details regarding shift events to local Concierge teams through pass down emails, phone calls etc.
Regular and predictable attendance.
Demonstrate [Company]’s core values and “Supply the High” in all interactions.
Performs other duties as assigned.
Knowledge, Skills & Abilities:
Education and Work Experience:
Physical Requirements:
Compensation:
[Company] offers a competitive compensation and benefits package to team members. Starting base annual salary for this position ranges from $53,000 to 67,000. Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6% company match, paid time off and company paid life and short-term disability coverage.