Planet Nine is seeking a dynamic Client Services Manager to join our team. The ideal candidate will be responsible for overseeing the daily operations, leading and developing a high-performing team, and ensuring the safe and efficient operations of an international floating fleet of aircraft.
This role requires strong leadership, excellent communication skills and the ability to manage resources effectively while driving continuous improvement.
If you are a proactive, solution-oriented individual we invite you to be a part of our team!
Key Duties and Responsibilities
Oversees the daily dispatch for all aircraft in the fleet.
Identify and mitigate risks or potential operational issues i.e. fleet optimization and crew duty.
Communicate with other departments any operational needs or concerns
Assist in problem solving with any operational hiccups.
Communicate with clients for trip related updates and needs
Input relevant trip details into scheduling software
Maintains the employee schedule, including PTO / Sick time coverage.
Completes quarterly 1 on 1’s with the team.
Develop and update internal processes and workflows to improve team efficiency
Maintain regulatory compliance with various agencies – CBP, TSA etc
Adapt to evolving priorities by performing additional tasks or projects as needed to support team and organizational goals
Skills and Qualifications
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to analyze complex data and make decision based on operational needs and safety considerations.
Proficiency in aviation management software (FOS) and flight tracking systems.
Attention to detail and commitment to maintaining high standards of safety and compliance.
Ability to manage multiple priorities and work in a fast-paced environment.
Education and Experience Requirements
At least 5 years of experience in Part 135 flight operations, including at least 2 years in a supervisory or management role.
In-Depth knowledge of FAR Part 135 regulations, worldwide flight operations, and safety management systems.
Experience working with flight crews, maintenance, sales and operations departments.