Working at [Company] is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”
The Manager Inflight Standards is responsible for driving Inflight safety standards in accordance with federal regulations, Company policy, and other governing agencies. Under the leadership of the Senior Manager Inflight Training & Standards, the manager will research and develop regulatory and non-regulatory, safety, and inflight standards, policies, and procedures. The manager will also provide direct oversight and delegate tasks to the Specialist, Inflight Standards.
Lead the creation, revision and communication of all Inflight policies, procedures, safety protocols, and service standards across the Flight Attendant Manual (FAM), Exit Seat Program (ESP), Inflight Service Procedures, and assist the Uniforms Supervisor with Uniform Standards
Develop and maintain credible interfacing relationships with Company stakeholders, acting as an Inflight liaison on Company projects
Ensure timely updates of Inflight Standards across manuals based on internal document control procedures, internal resource documents, and communication channels to ensure consistency and accuracy with changes to policies and procedures
Publish and manage Inflight Safety Newsletter to promote awareness, compliance, and culture
Maintain regulatory compliance across CFR, TSA, and DOT requirements through proactive collaboration with internal and external agencies
Collaborate cross-functionally with Safety, Security, Training, Regulatory Compliance, Uniforms, and Guest Experience teams to align on process and procedural standards
Represent the Inflight Department in Safety Risk Assessments (SRAs) and participate in weekly Safety Management System (SMS) meetings
Conduct internal audits of manuals and procedures to identify gaps and recommend improvements
Mentor and guide the Inflight Standards Specialist, ensuring timely project execution and professional development
Perform other duties, as assigned
Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence
Minimum Qualifications
3+ years of airline experience in inflight service
Previous flight attendant experience
Knowledge of CFR’s, working with the FAA, TSA, and DOT
High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
Strong attention to detail, organization, and time management skills
Self-starter must have a positive attitude and strong desire for success
Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
Valid Passport with a minimum of six (6) months remaining prior to expiration
Must pass a DOT pre-employment drug test
Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
Preferred Qualifications
2- or 4-year degree
2+ years of policies and procedures experience
Skills/Talents
Excellent computer skills with functional knowledge of Microsoft Office (MSWord, Excel, PowerPoint) and Adobe Acrobat
Excellent written and verbal communication skills
Demonstrated ability to effectively manage multiple concurrent projects, make decisions, and meet deadlines
Ability to read and understand complex documents and rewrite the information in simpler terms
Ability to work from concepts to create completed works
Ability to serve as a liaison between other areas of the company
Ability to work as a Team Member with a strong customer service orientation
Ability to work with confidential material
Ability to be cross-utilized and work in Guest Service
Must attend and successfully pass inflight training and maintain currency
Ability to travel often
Exemplifies Breeze’s safety culture, values, and mission
Excellent problem-solving skills
Ability to work with individuals and teams at all levels in the organization
Perks of the Job
Health, Vision and Dental – Full Time
Health Savings Account with Breeze Employee Match
401K with Breeze Employee Match
Generous PTO
Travel on Breeze and other Airlines too!
[Company] provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
[Company] will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual [Company] posting, please apply online at www.flybreeze.com then click “Careers” at the bottom of the page.