1. Job Purpose

To deliver the highest standard of safety and customer service onboard all AlexJet aircraft and contribute to consistent service excellence. To perform well under pressure, successfully prioritize and complete multiple tasks whilst exceeding Guests' expectations and requests.

2. Key Accountabilities – Functional Competencies

• Understands the value of safety, exceptional customer service and aspects of life as a crew member in a non-scheduled, challenging operation.

• Able to work under pressure and remain calm and flexible in demanding operational requirements.

• Executes all aspects of onboard service as stipulated in Cabin Service Manual.

• Responsible for delivering highest standard of service excellence, safety and security onboard all AJ aircraft.

• Communicates and reports to supervisor any observations and VIP feedback to ensure the Guest profiles are current and provides suggestions as applicable.

• Constantly updating the job knowledge to stay abreast with the latest trends and requirements related to private aviation.

• Maintains valid mandatory documentation such as passport, visas, GCAA Flight and Medical licenses, CMC Certificate etc.

• Strictly adheres to the company’s policies and procedures, including confidentiality statement.

• Coordinates with pilots, maintenance, and cleaning crews to ensure aircraft is impeccably clean and properly serviced.

3. Job Requirements

Education: High school diploma required

Certifications: Ab Initio, SEP, Service, First Aid, CRM trainings

Minimum Experience: 4 years of work experience in a similar role; 2 years of high-end hospitality service experience

Skillset

• Positive attitude and the natural ability to provide excellent service

• Impeccable grooming and etiquette

• Excellent command of English

• Excellent interpersonal, verbal and written communication in addition to planning, organizing and integration skills

• Strong organizational commitment and meticulous attention to detail

Internal Relationships

All departments

External Relationships

Aviation authorities

Financial Authority

As per the DOA