Position Summary

The Operations Command Center Manager is responsible for leading [Company] Airline Academy's Operations Command Center team, including dispatchers, schedulers, and administrative personnel. This role oversees the day-to-day coordination of flight operations, ensuring flights depart as scheduled while proactively identifying and resolving operational bottlenecks.

The Manager provides leadership, coaching, and operational guidance to the team, supports new trainees in developing sound go/no-go decision-making, and works closely with department leaders to ensure safe, efficient, and effective flight operations.

The ideal candidate is a strong people leader who can make timely decisions, communicate effectively, maintain accountability, and build a positive culture in a fast-paced aviation environment.

Key Responsibilities

• Lead and manage the Operations Command Center team, including dispatchers, schedulers, and administrative personnel.

• Monitor daily flight operations and work to ensure flights depart on time and operational objectives are met.

• Identify and resolve operational bottlenecks involving aircraft, instructors, trainees, weather, maintenance, scheduling, and other constraints.

• Provide guidance and support to team members and trainees when making operational go/no-go decisions.

• Establish clear expectations and hold team members accountable for performance, communication, and adherence to procedures.

• Coach, mentor, and develop team members to build operational knowledge and leadership capability.

• Foster a culture focused on safety, accountability, teamwork, professionalism, and continuous improvement.

• Collaborate with Flight Operations, Maintenance, Safety, Training, Student Services, and other department leaders to resolve operational challenges.

• Serve as an escalation point for complex or time-sensitive operational issues.

• Monitor operational performance and identify opportunities to improve efficiency, communication, and on-time performance.

• Support the development and implementation of operational procedures and process improvements.

• Participate in hiring, onboarding, training, performance management, and employee development.

Minimum Qualifications

• Private Pilot Certificate required.

• Minimum 1 year of supervisory experience required.

• Aviation operations, flight training, dispatch, scheduling, or related aviation experience.

• Strong understanding of aviation operations and safety practices.

• Demonstrated ability to make sound decisions in a dynamic, time-sensitive environment.

• Strong leadership, communication, organizational, and problem-solving skills.

• Ability to effectively manage competing priorities and remain composed in a fast-paced operational environment.

Preferred Qualifications

• Bachelor's degree in Aviation, Business, Operations Management, or a related field preferred.

• Experience in a flight training, airline, or aviation operations environment.

• Experience leading or developing operational teams.

• Experience with flight scheduling, dispatch, resource coordination, or an operations control center.

• Familiarity with FAA regulations and aviation operational standards.

Benefits

• Salary $65,000-$70,000 annually 

• Health Insurance (medical, dental and vision)

• 401k Investment

• PTO - 18 days, plus 5-Sick Days

• Holidays - 9 days

About Us

We are [Company], an industry-leading aviation training academy with a mission to Build Better Pilots. As a growing business, we’ve invested in state-of-the-art training facilities in both the UK and U.S., as well as cutting-edge resources to deliver the very best in airline-focused pilot training. We are proud to operate three state-of-the-art training facilities. Alongside our UK head office at

Gloucestershire Airport, we operate from two major training locations - Vero Beach, Florida, and Bournemouth International Airport in the UK. Every role at [Company] plays a vital role in guiding our trainees from the classroom to the flight deck, with our graduates going on to fly for leading airlines.

We set ourselves the highest standards and believe that work should be both satisfying and fun. At the core of [Company] is a culture shaped by our values and pillars:

Creativity

We champion creativity in everything we do. We think differently and we aren’t afraid to ask questions. Innovation drives us forward and we’re always looking for smarter, more effective ways to improve how we operate.

Humanity

We foster a supportive, team-focused environment where staff and students feel empowered, valued and heard. We respect every individual and believe that recognition, inclusion and collaboration are essential.

Quality

 Safety, expertise and professionalism are at the heart of what we do here at [Company]. Trusted by our students and airline partners alike, we hold ourselves to the highest standards and we don’t settle for anything less.

We’re a people-first company and a motivated, passionate team who take pride in giving our trainees the strongest start to their aviation careers.

Our carefully selected team of professionals are committed to shaping the next generation of pilots. We partner with an extensive list of major global airlines, including British Airways, SkyWest, DHL, Jet2.com and easyJet. Whether aviation has always been on your radar or you’re discovering it for the first time, we’d love to hear from you!