Welcome to [Company]… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

The Primary responsibility of the Flight Attendant is the safe and secure conduct of all assigned flights while providing a high level of service and comfort. The Flight Attendant reports functionally to the PIC during the assigned flight and administratively to the Flight Attendant Manager on other matters. 

Your Role Accountabilities...

Pre-Flight Preparation:

• Review the flight itinerary and passenger profiles

• Confirm catering and any special requests from passengers

• Pre-departure menu coordination with passengers/assistants and/or scheduling department

• Meal preparation, order catering, prepare menus, check and stow catering

• Shop for any/all items’ passengers have requested

• Ensure that the cabin is clean, stocked, and properly equipped

• Conduct pre and post flight aircraft procedures and checklists ensuring all safety, galley, electronics and cabin equipment is ready for flight

• Maintain operational knowledge of galley located controls, cabin safety and audio/visual systems and cabin lighting systems for all aircraft flown

• Conduct safety demonstration and ensure compliance with FOM

• Participate in pre-flight safety briefings, meetings and international coordination calls

In-Flight Service:

• Provide exceptional customer service, addressing passengers' needs promptly

• Serve food and beverages, ensuring dietary restrictions and preferences are met for both passengers and crew

• Maintain a clean and tidy aircraft at all times including lavatories

• Monitor television and Wi-Fi systems and troubleshoot as necessary

Safety Responsibilities:

• Maintain knowledge of emergency procedures, including how to operate safety equipment. Be prepared to handle emergencies, including medical situations and know the proper procedures for various scenarios

• Maintains the aircraft cabin, baggage, and galley area in an orderly, safe, and secure fashion

• Ensure all safety protocols are followed during takeoff, landing, and in-flight

• Participate in the Safety Management System and Security Program

• Administer first aid including AED/CPR/DAK with the assistance of inflight medical service providers, when necessary

• Ensure food safety and hygiene and participate in bi-annual food safety course

Communication:

• Facilitate communication between passengers, crew members and administrators of the Flight Department

• Update passengers on flight status and other relevant information

• Participate in company meetings and training as necessary

Post-Flight Duties:

• Inspect, clean and stock the cabin, galley, lavatories, and flight deck after every leg and at base

• Ensure aircraft is prepared for pop-up flights

• Provide feedback to the flight crew and management about the flight and passenger experiences

• Advise PIC and Maintenance team of any cabin discrepancies

Additional Responsibilities:

• Responsible to the Captain and Flight Attendant Manager for all assigned inflight duties, adherence to the SOP/FOM and proper use of Crew Resource Management procedures

• Manage aircraft supply lockers and ensure inventory is complete on all aircraft and at base

• Complete weekly (or more frequently based on business need) plane and hangar stock checks including monitoring the expiration dates of perishable goods. Order and shop for stock and supplies as needed

• Manage dry-cleaning and laundry of linens at the hangar and with vendors

• Assumes any duties delegated by the Chief Pilot, PIC, Flight Attendant Manager, or the Head of Flight Operations

• Maintain a confidential environment of passenger information and travel movements

Qualifications & Experience...

• Minimum 2 years corporate flight attendant experience

• Possess an Associate’s degree or higher (highly desirable)

• Preference given to applicants with current FACTS/Flight Safety corporate flight attendant training

• Aviation specific first aid training certification from MedAire or similar

• AED/CPR qualified

• Food Safety Certified

• Strong communication and interpersonal skills

• The ideal candidate will be a team player that is flexible and willing to take on additional responsibilities to provide a superior level of service

• Must be technologically savvy

• Able to manage a constantly changing schedule and irregular hours including nights, weekends and holidays

• Available to fly on short notice (must be able to report to hangar within 3 hours if on standby day)

• Unrestricted ability to travel worldwide

• Knowledge of safety regulations and procedures in aviation

• Ability to handle stressful situations and resolve conflicts effectively

• Possesses knowledge of culinary arts, food, wine, and menu planning to accommodate first class service to corporate passengers

• Attention to detail

• Adaptability/Flexibility and problem-solving skills

• Excellent organizational abilities

Note: This is a non-commutable position, and the applicant must live within 1.5 hours of the Burbank (BUR) airport.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.