The Supervisor of Inflight Services directly reports to their Manager of Inflight Operations and is responsible to support, engage, coach, and develop a high performing team of Flight Attendants. They provide operational support working in the terminal, at the gates, or on the aircraft to decrease delays and enhance customer service. This is a high-energy, fast-paced job that is responsible for providing essential support for the operation and frontline Inflight Team Member (Flight Attendants).

Job Responsibilities

• Model’s PSA’s core values by being an approachable and visible leader who fosters trust and respect with their team

• Responsible for addressing and improving employee performance in the areas of customer service, safety, appearance, conduct, dependability, and attendance through actions including recognition, coaching, and verbal and/or written delivery of corrective action when necessary

• Promotes health, wellness, and safe work practices

• Acts as a liaison between Inflight, other departments and Station Personnel

• Provides InFlight assistance and support for inbound and outbound flights, e.g., Flight Attendant injuries and aircraft emergencies

• Responds quickly and effectively to unplanned events encountered in a fast-paced Aviation environment to include handling Crew conflict, and emergency situations   

• Provides feedback to the Inflight Services Base Managers regarding employee performance and attendance

• Tracks and follows up on delays that have been coded to Inflight to affect a positive change in key performance indicators (KPI)

• Conducts daily Concourse audits in the terminal which includes meeting crew on the aircraft on the concourse, providing recognition for Flight Attendants, ensuring FA tablets are updated and compliant, and supporting the operational needs of Station and Crew

• Acts as a liaison between Inflight Operations and the Inflight Standards and Training groups to ensure that best practices are implemented, and to provide feedback regarding implementation and performance of new or changed policies procedures

• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk

• Management and Safety Assurance outputs

• Performs other duties as assigned

Position Specifics

Qualifications

Required

• High school education or equivalent.

• Previous leadership experience.

• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. 

• Must be able to qualify as a Flight Attendant and retain Check Flight Attendant qualification on all aircraft types.

• Excellent interpersonal, planning and organizational skills.

• Above average oral and written communication skills.

• Ability to speak/read/write in English.

• If hired, must be able to demonstrate that you are authorized to work in the U.S.

Preferred

• Previous aviation experience.

• Previous experience supervisory and/or managing in a union environment.