Manager, Inflight Operations

To support the Flight Attendants and all aspects of the Operation within the base; inspiring the crewmembers to achieve operational and performance excellence. This is demonstrated by a culture of safety always and genuine caring, and promoting our company Purpose, Values, and Vision.  

Responsibilities

• Responsible for performance and attendance records for flight attendants ensuring operational excellence and instilling an environment of caring. 

• Decision maker FA coaching and counseling.

• On-time operational performance is achieved by supporting the Crews and being actively involved in the day-to-day activities.

• Professional relationships are developed with airport officials and the Company is represented in a positive manner in all interactions.

• Administrative aspects including but not limited to cost control, investigations, dispute resolution and reporting.

• Effective communication and coordination with all base Crewmembers (Airports, Flight Ops, Tech Ops) is achieved performing as “One Crew”.

• Being a credible source of information for the flight attendants and act as their leader supporting company positions and building a level of trust and respect with the Flight Attendants. 

Requirements

• Minimum of three (3) years of airline Inflight experience.

• Minimum of two (2) years of management experience, preferably in the airline industry. 

• Prior flight attendant experience is preferred

• Participate in base meetings as Inflight representative

• Attend and successfully complete FA initial training and maintain qualifications

• Balancing and sequencing multiple objectives

• Working under pressure while meeting deadlines

• Ability to travel as needed to locations 

• Frequent standing, walking, sitting

• Functional knowledge of Inflight operations and inter-departmental process flow

• Ability to influence and encourage Crewmembers

• Effective organizational and planning skills

• Ability to identify concerns or patterns and effectively problem solve

• Communication and leadership skills to influence performance 

• Ability to motivate and develop Crewmembers to support performance, engagement, and growth

• Sound decision making and judgment skills

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs, or technical developments)