Everyone loves an Encore! 

The crowd is cheering, and now is your chance to be part of the Encore performance. [Company] Encore has taken flight in the same [Company] fashion as when the airline took to the skies 25 years ago – by enriching the lives of everyone in [Company]’s world by providing safe, caring and affordable air travel. 

[Company] Encore flies regionally within Canada and select USA locations on operates with the DHC-8-400 aircraft.  

Do you want to be part of this Encore? Do you have the energy, enthusiasm and commitment to help build the greatest low-cost regional airline in Canada?   

We thought you might! 

About the role: 

• We are currently recruiting for full-time Calgary based Cabin Crew Members 

• [Company] Encore Cabin Crew Members are not only ambassadors representing the company, but the face of our culture and our people; 

• Cabin Crew Members (CCMs) are safety, security and service professionals, entrusted with the safety and security of our guests, crew members and the aircraft; 

Safety and Security:    

• Ensure the safety, security and comfort of all guests; which includes enforcing and following all standard operating procedures to ensure compliance with [Company] Encore and regulatory requirements; 

• Operate safety and emergency equipment such as oxygen systems, aircraft doors, fire extinguishers, galley equipment, communication equipment, and lighting systems; 

• Ability to handle first aid situations onboard the aircraft; 

• Manage uncomfortable situations such as disruptive and unruly guests with de-escalation techniques 

  
Guest Service: 

• Uphold exceptional guest service standards both inflight and on the ground; 

• Complete service and sales in accordance with [Company] Encore service standards; 

• Greet and engage guests onboard the aircraft; 

• Carry oneself with the utmost professionalism while on-duty; 

Core Qualifications: 

• High school diploma or equivalent 

• Minimum of 5 years’ experience in providing exceptional customer service; 

• Must be able to solve problems and make quick decisions in the interest of crew and guests; 

• Must be comfortable working in confined spaces; 

• Must be flexible and able to work a varied schedule; 

• Post-secondary education an asset. 

  
Conditions of Employment: 

• Must be 19 years of age or older; 

• The ability to communicate with an advanced level of written and spoken English is mandatory 

• Bilingualism in one of the following languages would be considered an asset (French, Spanish, German, Italian, Dutch, Portuguese, Cantonese, Mandarin, Japanese, Punjabi, Hindi, Tagalog or Korean) 

• Must hold a current valid passport; where a Canadian Passport is not held, a Canadian Permanent Resident card (accompanied with all individual Visas necessary to enable you to perform the duties of a Cabin Crew Member wherever [Company] Encore operates) is required; 

• Must be able to obtain and maintain an Airport Restricted Area Pass (requires a 5-year traceable history, a clear criminal record and a Canadian citizenship or Permanent Resident Card); 

• A clear criminal background and Alcohol & Drug test is required; 

• Must be able to reach 183 cm or 72 inches flat-footed without shoes (emergency equipment requirement); 

• Height must be 6’2” or less (including footwear with a 2 inch heel maximum); 

• Must successfully pass a functional assessment – must be able to lift 50 pounds from floor to waist and 22 pounds overhead; Your functional capabilities must meet the essential functions of the Cabin Crew Member job; 

• Must successfully complete a 5-week full-time initial training program in Calgary, as well as, annual training and any other training deemed necessary by the Company; 

• Must complete a first aid course prior to initial training at your own expense 

• You will travel away from home (overnights are required); 

• We need you to be flexible to work any shift that is assigned – the airline industry operates 24 hours a day, seven days a week, all year long; 

• Must be available for on call shifts and holding Reserve;  

• Must be able to adhere to strict uniform standards. 

The benefits of being a [Company]ter:  

[Company] provides all [Company]ters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  

• Travel privileges for you and your family, effective from your start date

• Savings and Benefit programs that are flexible to meet your specific needs