Position Summary

Provides strategic leadership for [Company] Aviation's Fixed Base Operations organization, overseeing the vision, operating strategy, performance, and long-term evolution of ground operations, line service, hangar operations, fueling infrastructure, facilities, customer service operations, and aviation support services. This role is responsible for establishing the future-state operating model for Fixed Base Operations while ensuring safe, efficient, and reliable support of [Company] Aviation's flight operations. The Director serves as a key member of the Aviation leadership team, driving organizational effectiveness, operational excellence, and enterprise-wide collaboration. This role is expected to fundamentally transform [Company] Aviation's Fixed Base Operations organization by replacing legacy processes with scalable, data-driven operating practices that improve efficiency, strengthen service delivery, reduce operational risk, and support future growth.

What You'll Do Set the Strategic Direction for Fixed Base Operations

• Develop and execute the long-term strategy and vision for Fixed Base Operations.

• Define future-state operating models, service standards, organizational structures, and operational processes that support business growth and evolving aviation needs.

• Ensure operational capabilities align with [Company] Aviation's strategic objectives.

• Evaluate emerging industry trends, technologies, and best practices to enhance operational effectiveness.

Lead Transformation and Operational Excellence

• Lead significant transformation initiatives focused on modernizing and improving aviation ground operations.

• Evaluate existing processes, systems, and workflows to identify opportunities for simplification, standardization, automation, and efficiency.

• Redesign operating models and implement sustainable improvements that enhance productivity, scalability, customer experience, and cost effectiveness.

• Establish performance metrics, governance mechanisms, and accountability measures that drive continuous improvement.

• Foster a culture of innovation, adaptability, and operational excellence across the organization.

Provide Executive Oversight of Aviation Operations

• Provide strategic oversight for all Fixed Base Operations, including line service, hangar operations, customer service, fueling operations, facilities, and aviation support functions.

• Ensure consistent execution of operational standards, safety requirements, and service expectations.

• Evaluate operational performance and implement strategic actions to address risks, improve service, and optimize resources.

• Ensure staffing, infrastructure, and operational capabilities support both current and future business demands.

Lead Facility, Infrastructure, and Asset Strategy

• Establish long-range plans for aviation facilities, hangars, fuel systems, fleet assets, and ground support equipment.

• Lead capital planning, infrastructure investments, and facility modernization efforts.

• Partner with internal and external stakeholders to develop scalable solutions that support operational readiness and long-term growth.

• Ensure effective lifecycle management of critical assets and operational infrastructure.

Drive Financial and Business Performance

• Develop and oversee operating and capital budget strategies.

• Evaluate investments, contracts, and vendor relationships to maximize operational value and business outcomes.

• Identify opportunities to improve productivity and optimize costs while maintaining world-class safety and service standards.

• Establish financial performance measures and monitor results against strategic goals.

Champion Safety, Compliance, and Risk Management

• Establish the strategic direction for safety, compliance, and operational risk management programs.

• Ensure adherence to FAA regulations, environmental requirements, airport regulations, and company policies.

• Oversee enterprise-level risk assessments, incident reviews, and corrective action strategies.

• Promote a proactive safety culture focused on prevention, accountability, and continuous improvement.

Build Organizational Capability

• Lead and develop leaders responsible for fixed base operations functions.

• Drive succession planning, leadership development, and workforce strategies that support future business needs.

• Build a high-performing organization focused on accountability, collaboration, operational excellence, and innovation.

• Lead teams through organizational change while maintaining engagement and delivering business results.

Influence Across the Enterprise

• Serve as a key strategic partner to Aviation leadership and enterprise stakeholders.

• Build strong relationships with airport authorities, regulatory agencies, vendors, and strategic partners.

• Influence cross-functional decisions impacting aviation operations, facilities, safety, customer experience, and long-term business strategy.

• Represent [Company] Aviation in industry forums and external partnerships when appropriate.

Develops and executes the long-term strategy for [Company] Aviation's Fixed Base Operations organization, ensuring alignment with business objectives and future operational needs. Leads the design, implementation, and continuous improvement of operating models, service standards, organizational structures, and operational processes supporting Fixed Base Operations.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in aviation management, business, operations, engineering, or related area and 8 years' experience in aviation operations, airport operations, fixed base operations, facilities management, logistics, or related area.

Option 2: 10 years' experience in aviation operations, airport operations, fixed base operations, facilities management, logistics, or related area.
5 years' experience leading managers and/or senior leaders.
Experience leading complex operational improvement, organizational transformation, or change management initiatives.
Experience managing significant operating and capital budgets.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Certified Aviation Manager (CAM) or equivalent aviation industry certification., Implementing operational excellence, Lean, or continuous improvement methodologies., In Part 91 or corporate aviation operations with accountability for ground operations, aviation support services, facilities, fueling, safety/compliance, or operational readiness., Leading large-scale aviation, airport, or FBO operations., Overseeing major infrastructure, facilities, or capital improvement projects.

Primary Location...

5 Hammerschmidt Dr, Rogers, AR 72756-9475, United States of America