Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

A day in the life of a [Company] Inflight Instructor/Evaluator is dynamic and multi-faceted. The Inflight Services Training team provides the following outstanding training: Continuing Qualification, Aircraft Transition, Requalification, Customer Service, and other types of training as needed. The Instructor/Evaluator position will facilitate various curricula to flight attendants ensuring student needs are supported. The position will deliver flight attendant training to meet United’s operational needs while ensuring compliance with federal regulations and company policies and standards. If you like a fast-paced training environment, then this exciting opportunity is for you! Training and lesson plans on all curricula and program expectations will be provided. You will have the ability to shape how our customers and co-workers feel about United.

• Demonstrate our core4 standards (Safe, Caring, Dependable and Efficient) while delivering regulatory and service training curricula with lesson plans approved by the FAA and/or United

• Conduct AQP Announced and Unannounced Line Check Evaluations and provide feedback to flight attendants and stakeholders

• Complete Service Line Checks to collect data to drive improvement in our Net Promoter Score (NPS)

• Conduct safety-related training events at flight attendant bases

• Evaluate trainee/flight attendant performance in line with FAA and United standards

• Ensure United core4 standards policy and procedure compliance is met

Qualifications

Required Qualifications

• High School Diploma

• Required to attend and successfully complete United's flight attendant training to earn FAA certification if not currently qualified. Obtaining and maintaining flight qualifications is an essential function of the job. Failure to obtain and maintain flight qualifications may result in termination.

• Willingness to align with flight attendant tattoo guidelines. Tattoos are not permitted on the head, neck, or hands, including behind the ear

• Ability to optimally complete [Company] Inflight Training instructor program qualification

• Teaching/facilitating/training experience

• Ability to work shifts of 10-hour per day, in a fast-paced environment, often walking, lifting and resetting equipment

• Excellent ability to navigate content utilizing electronic device and learn flight attendant regulatory and service content contained in electronic device (LINK)—Electronic Flight Attendant Manual (eFAOM), Inflight Policies and Procedures Manual (IPPM), Content App, etc.

• Excellent verbal communication skills

• Able to work both independently and in a team environment

• Dedication to treating others with dignity and respect

• Positive attitude and ability to adapt to constantly changing work environment

• Proven conflict resolution and decision-making capability

• Reliable, punctual attendance is a crucial function of the position

• Must be legally authorized to work in the United States for any employer without sponsorship

Preferred

• Bachelor's degree

• AQP qualified instructor/evaluator

• Management experience

• Working knowledge of CFR Part 121 regulations, Advanced Qualification Programs, the Aircraft Operators Standard Security Program and United flight attendant responsibilities and procedures