The Flight Attendant is responsible for ensuring the safety, comfort, and well-being of passengers while delivering a high level of customer service in accordance with FAA regulations, company policies, and standard operating procedures. This role requires maintaining cabin safety, conducting safety demonstrations, responding to in-flight emergencies, and providing clear and professional communication to passengers and crew members.

This position requires strong attention to detail, excellent interpersonal skills, and the ability to remain calm and effective under pressure. The successful candidate will be able to follow established safety protocols, provide exceptional service, manage in-flight situations professionally, and complete all required documentation and reports accurately.

Key Responsibilities

Perform required work duties in an aircraft environment.
Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations.
Must be able to use all galley/cabin service equipment and in-flight entertainment system unsupervised
Must be able to use all galley/cabin service equipment and in-flight entertainment system unsupervised
Work both independently and as part of a team to accomplish work tasks
Actively seek to ensure the safety and comfort of customers
Provide exemplary customer service to satisfy and exceed customer expectations
Provide assistance lifting and stowing luggage (including baggage, garments, and other items) into overhead bins or other storage areas and soliciting assistance when needed
Attend to individuals needing assistance (such as unaccompanied minors, individuals with a disability and the elderly) throughout aircraft operations
Prepare and serve meals, snacks, and alcoholic and non-alcoholic drinks
Maintain professional appearance.
Project and maintain a positive attitude and composure at all times.
Be dependable and committed to completing work assignments
Manage time to complete required work assignments and to ensure overall punctuality.
Perceive, understand, and respond to written and oral communications and warnings
Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies.
Ability to adjust to a rotating schedule with variable days off, variable hours that could include up to a 16 hour duty day. A duty day could range from two (2) to 14 hours.
Must be willing to work nights, weekends, and holidays and will be expected to be away from home sometimes for weeks.
Sit in an assigned jump seat with seatbelt and shoulder harness fastened.
Retrieve and store items in the overhead bins which can be as high 67" from the floor.
Exposure to peanuts, pets, and other allergens
Perform tasks that require frequent walking, bending to ankle level, and reaching above shoulder level and reaching inside overhead bins to retrieve or store items.
Maintain the appearance of the aircrafts cabin, galley and lavatory
Restocking the galley
Practices safety conscious behaviors in all operational processes and procedures.
Comply with other tasks as assigned by management or the Pilot-in-Command.
Other duties as assigned my Inflight Services leadership.

Key Responsibilities Flight Attendant Specific

Respond during emergency situations by effectively implementing instructions from the flight deck and following required safety and emergency procedures.
Guide or direct (verbally or non-verbally) passengers during emergency situations (such as evacuations) to minimize impact of the event and protect passengers and crew members.
Provide emergency medical assistance (e.g., performing CPR and basic first aid) to assist individuals in distress.
Ensure the aircraft and passengers are in full compliance with policies, procedures, regulations, and safety measures.
Effectively communicate verbally to make onboard public address announcements, complete safety demonstrations, and provide instruction to others.
Must be willing to open emergency exits and close aircraft doors weighing up to 60 pounds and push and pull heavy beverage/food carts requiring 32lbs of force when pushing or pulling.

Key Responsibilities Cabin Attendant Specific

Restocking the galley, including but not limited to:
Following established procedures to ensure that the aircraft has been restocked
Ordering and picking up requested catering items for a passenger
Checking expiration dates on food items and drinks
Ensuring that food items are not left on the aircraft once passengers have deplaned
Notifying Inflight Services Leadership when inventory stock is running low

Qualifications

Must be at least 23 years of age or older.
Must be authorized to work in the United States and authorized to travel to and from the United States.
Must have valid passport.
Must pass a DOT required pre-employment drug screen and thereafter submit to DOT mandated random drug and/or alcohol testing.
Able to pass a FAA/TSA required 10-year work history review and submit to criminal history record and fingerprint checks.
Possess a valid driver license and good driving record
Must have a high school diploma, GED or equivalent.
Must be able to successfully complete Contour's four (4) week Flight Attendant Initial Training Program and Initial Operating Experience.
Must read, write, speak, and understand English. Bilingual is preferred but not required.
Must live within two (2) hours of assigned base.
Able to work nights, weekends, holidays, and varying schedules.
Ability to work unsupervised.
Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset
Possess strong leadership and organizational skills.
Must have well-developed people skills and ability to work with a variety of personalities.
Able to coordinate multiple priorities and meet deadlines.
Able to handle interruptions and a fast-paced environment.
Maintain strong attention to detail.
Be self-motivated and able to motivate others.
Excellent communication skills both written and verbal delivered with tact and professionalism.
Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
Must be willing to accept base assignment of Nashville, TN (BNA).