It takes a special kind of person to be good in the field of customer service, and an even more special kind of person to be great at it. Now imagine having to be that special kind of person thousands of feet in the air while hurtling hundreds of miles per hour through space!
Welcome to the private flight attendant’s job. What special people they are – and we know you can be, too! Because much of the corporate flight attendant job is freelance, it relies on selling your skills to your clients, and that means convincing them that you are exceptional and will go Beyond & Above the next person. What is it that sets you apart? Why are you the best person to serve as a corporate flight attendant on that airplane? Why do you deserve the private flight attendant job?
As a free agent, you are your own business, you are the CEO of your company, even if you work through a placement agency to get your private flight attendant job. You’re the face of the business and you represent yourself. Every client you have in your private flight attendant job is a marketing opportunity, a door to the next client. And these are clients who expect the best – and they know the best. Therefore, it’s more important than in almost any other industry, if you want to succeed, to give your corporate flight attendant clients them the best. Unlike on a commercial airline, you don’t have to please the company – you have to please the client. It’s a much smaller and more discerning base. Tougher? Absolutely. But you’re here because you like a challenge and you’re up to the task!
A few things to keep in mind about providing exceptional customer service in your private flight attendant job:
- You’re human. You’re going to make mistakes as a corporate flight attendant. Own those mistakes and make them right as soon as you realize what you’ve done. Apologize, fix the problem and move on. Don’t dwell on it and don’t make it worse.
- Don’t make promises you can’t keep. Know your strengths and weaknesses in the private flight attendant job from the beginning. If there’s something you know you’re unable to do, don’t tell your potential client that you can do it and fail to deliver in the end. Set expectations that are realistic so that everyone is on the same page from the get-go.
- In the same vein, if you’ve made a promise and find you can do better than what you’ve stated, do better. Your client will appreciate that you’ve gone that extra step in the private flight attendant job even though it wasn’t expected.
- Finally, keep checking back. Make sure your client always has a full glass, food when needed, a warm blanket or pillow. But don’t be overly intrusive, either. Too much attention can be as bad as not enough. The most successful private flight attendants learn the art of subtlety, of being able to read their clients’ needs and wants. In the end, it all comes down to proper training and a little practice.
Are you ready to take the leap into the world of Private Flight Attendant jobs? Beyond & Above Corporate Flight Attendant Training has been training the premier private flight attendants for decades. Learn more about the corporate flight attendant job – and how to train for it – here: http://www.beyondandabove.net
Mary Lou Gallagher, a former commercial and corporate flight attendant, is the President & Founder of Beyond & Above Corporate Flight Attendant Training. Beyond & Above offers initial flight attendant training, online recurrent emergency training, business protocol and corporate etiquette training through its training facility and can provide in-house training at a corporate location. For more information regarding Beyond & Above, visit www.beyondandabove.net, e-mail [email protected], or call (727) 384-4135. This guest author’s views are entirely her own and do not necessarily reflect the views of BizJetJobs.com